Commonly Asked Questions

Patient Care

In addition to the following commonly asked questions, you can direct any additional questions about becoming a new patient at Parkinson’s Institute and Clinical Center to our new patient coordinator via email at clinic@thepi.org or by phone at (650) 770-0201.

 

Does insurance cover my visit?

We accept Medicare and most PPO plans. Many insurance companies also offer out-of-network benefits.

Do I need a referral?

Yes, in additional to a New Patient Packet, please have your neurologist or primary care physician send a referral via email at clinic@thepi.org.

Will you be my main neurologist, or do I continue with my current neurologist?
Parkinson’s Institute has three approaches to seeing patients:

  1. One-Time Consultation: The patient is seen only for diagnosis or confirmation of a diagnosis, or for suggestions about management.
  2. Annual or Infrequent Visits: The patient has a consultation visit similar to that described above and then returns to the referring physician, who conducts all aspects of treatment and follow-up care based upon the recommendations made by our movement disorders specialist. The patient returns to our clinic as needed, often on an annual basis, for re-assessment so that additional recommendations may be made to the referring physician.
  3. Continuing Care: The patient elects to be a regular patient of our clinic with regular care, generally requiring a 20- to 30-minute visit every three to four months. More frequent visits may be necessary for complex problems. Treatment and follow-up care are coordinated by our movement disorders specialist.
How long are the appointments and what do I bring?

The initial appointment is 90-120 minutes long. We budget time to become acquainted, check in, and visit with the doctor. Follow-up appointments are scheduled based on patient need and average 30 minutes.

Please bring:

  • Your insurance cards
  • Completed new patient package
  • Any additional medical records not yet forwarded to our office
Are there any special preparations I need to make for my appointment?

No, make no changes to your daily routine.

After my appointment, what do I do if I am not feeling well or I am having problems with medication adjustments?
Call (650) 770-0201 and ask to speak with the advice nurse who is available Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific Time. We will return calls received after 5:00 p.m. the following business day.

Center of Excellence

The Parkinson’s Institute and Clinical Center is designated as one of 45 worldwide Centers of Excellence for Parkinson’s treatment and research. This is a distinction awarded by the Parkinson’s Foundation.

Questions about making a donation? Please call (650) 770-0201.

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Parkinson's Institute and Clinical Center
2500 Hospital Drive, Building 10, Suite 1 | Mountain View, CA 94040
(650) 770-0201 main | (650) 770-0204 fax (secure clinic fax)

Federal Tax ID # 94-3061594

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